1-Returns:

a. Eligibility: We accept returns for medical products within [30] days from the date of purchase, subject to certain conditions. To be eligible for a return, the item must be unused, in its original packaging, and in a resalable condition. Additionally, some products may have specific eligibility criteria due to hygiene reasons or regulatory requirements.
b. Return Process: To initiate a return, please contact our customer service team for more information. Provide your order details and the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.
c. Return Shipping: Unless the return is due to an error on our part or a defective product, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that the item reaches us safely.
d. Refund: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take a few days for the refund to reflect in your account, depending on your bank or payment provider.

2-Refunds:

a. Damaged or Defective Items: If you receive a damaged or defective medical product, please contact our customer service team immediately. We will arrange for a return or replacement, depending on the availability of the product. In such cases, we will cover the return shipping costs.
b. Refunds for Non-Delivery: If you haven’t received your order within the estimated delivery timeframe, please contact our customer service team. We will investigate the issue and, if necessary, initiate a refund for the undelivered item.

3-Exclusions:

a. Certain medical products may be exempt from our standard return policy due to regulatory restrictions or safety considerations. Please refer to the product description or contact our customer service team for more information.

Please note that this policy applies to purchases made directly through our website or authorized channels. If you have made a purchase through a third-party vendor or retailer, their specific return and refund policies will apply.

For any questions or assistance regarding returns and refunds, please reach out to our customer service team for more information.